FAQ

Below FAQ are some common concerns of our clients before purchasing an artwork.
If you have other questions, please just send it to info@artonartgallery.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

We take up to 4 days for shipping handling. Some artwork requires custom boxing. Our in house professionals make sure your item is well packed and safely to ship.

Most COA are provided by the artist. We include all available documentation that proves legitimacy of our items. Some artworks do not include COA so please always check the description of the artwork or send us a email.
All artworks are sold as is. In case an item does not match our description. We can accept a return. If there is a problem with your order please send us an email with your order number and we will get in touch with you as soon as we can.

Yes, all artworks are shipped with insurance and tracking is provided to the buyer. We might use USPS, UPS or Fedex. Depending on your location.

Yes, you can. However, we offer free shipping using the best service possible. Ground services are included in our free shipping service. If you would like to arrange faster shipment please contact us. You will have to pay for shipping.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

We spend a lot of time making sure your purchase arrives in pristine condition. If for any reason your item arrives damaged due to shipping carrier handling. Send us an email. All the items we ship have insurance. We will make sure to help you with insurance claims and such.

For artists

We review submissions based on artistic quality, originality, and alignment with our gallery's vision.Please send your portfolio to info@artonartgallery.com

To submit your work to the gallery, we require high-quality images of your artworks, a brief artist statement, and a portfolio or link to your online portfolio for our review.

Our review and approval process typically take 1-2 weeks, during which our team carefully evaluates each submission. Once the review is complete, we promptly notify artists of the outcome.

We actively seek a diverse range of artistic styles and mediums. While there are no strict limitations, artists can refer to our submission guidelines for insights into specific preferences and themes.

Yes, we take care of all the shipping needs. We make sure your artwork arrives in perfect condition to our buyers location.

There are no upfront costs for showcasing your artwork with us. We operate on a commission basis, meaning we earn a percentage only when your artwork is sold.

No, if you would like to remove your artwork from our online catalog. You must inform us with at least 1 month in advance .